On a scale of 1 to 5 (1 being very poor, 5 being exceptional), how would you rank your overall experience with me?
What elements of the service I provided most impressed you?
You came to our house punctually kept in touch with updates staff are very pleasant and competent
Are there any improvements to my service I could make?
Suggest a process review to streamline dealings with NAB
Understanding of your needs: Excellent Knowledge and explanation of products: Excellent Courtesy and friendliness: Excellent Communication (i.e. keeping you up to date): Excellent Quality of service: Excellent
Did I keep you informed during the application and approval process?
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